Refund and Return Policy

Updated July 2026

Thank you for shopping with Create Your Own Cozy. We carefully select, package, and prepare each product and event experience. Please review this policy before completing your purchase.

All Sales Are Final

All purchases made through Create Your Own Cozy are final. We do not accept returns or exchanges, and we do not issue refunds for products, event registrations, workshops, classes, digital items, or other purchases unless otherwise required by law.

Please carefully review product descriptions, photographs, dimensions, quantities, colors, event dates, and other purchase details before placing your order.

Handmade, Thrifted and Vintage Items

Some of our products may be handmade, hand-finished, thrifted, repurposed, vintage, or one of a kind. These items may contain variations, signs of age, surface wear, imperfections, or other unique characteristics.

These qualities are part of the item’s character and are not considered defects. Product photographs and descriptions are provided to help you understand the condition and appearance of each item before purchasing.

Paint, DIY Supplies and Other Physical Products

Paint, finishes, transfers, moulds, stamps, decoupage papers, brushes, tools, and other physical products cannot be returned or exchanged.

Create Your Own Cozy is not responsible for results caused by improper use, storage, application, preparation, product incompatibility, or failure to follow the manufacturer’s instructions.

Colors may also appear slightly different depending on your screen, lighting, surface, application method, or finishing products.

Damaged, Defective or Incorrect Orders

Although refunds are not offered, please contact us if your order arrives damaged, contains a defective product, or includes an incorrect item.

Email info@createyourowncozy.com within three calendar days of delivery and include:

• Your name and order number

• A description of the problem

• Clear photographs of the item

• Photographs of the shipping box and packaging when shipping damage occurred

Please keep the item and all original packaging until your claim has been reviewed.

When appropriate, Create Your Own Cozy may provide a replacement, replacement component, or another reasonable resolution. A particular resolution cannot be guaranteed and will depend on the circumstances, available inventory, and any applicable manufacturer or shipping-carrier requirements.

Normal wear, minor variations, vintage characteristics, and damage occurring after delivery are not eligible for replacement.

Lost or Missing Packages

Customers are responsible for providing a complete and accurate shipping address.

Create Your Own Cozy is not responsible for packages that are delayed, lost, misdelivered, or returned because an incorrect or incomplete address was provided.

When tracking shows that an order was delivered but the package cannot be located, please contact the shipping carrier and check with members of your household, neighbors, apartment management, or other appropriate parties.

Please also contact us at info@createyourowncozy.com so we can provide any available shipping information and assist with a carrier claim when applicable.

Order Cancellations and Changes

Orders begin processing as soon as possible after they are placed. For that reason, we cannot guarantee that an order can be canceled, changed, or combined with another order.

Please contact info@createyourowncozy.com immediately if you notice an error. Once an order has entered processing or has been shipped, it cannot be canceled or changed.

Retreats, Events, Workshops and Classes

Registrations for retreats, events, workshops and classes are nonrefundable.

Space may be limited, and supplies, gifts, meals, staffing, venue arrangements, and other event details may be purchased or planned in advance based on registration numbers.

If you are unable to attend, please contact us as soon as possible. At the sole discretion of Create Your Own Cozy, you may be permitted to transfer your registration to another attendee. Transfers are not guaranteed and may be subject to deadlines, eligibility requirements, or other event-specific conditions.

Failure to attend an event does not qualify for a refund, credit, or transfer.

If Create Your Own Cozy cancels an event, registered attendees will receive information about the available resolution. Create Your Own Cozy is not responsible for travel expenses, lodging expenses, transportation costs, lost wages, or other costs associated with attending an event.

Digital Products

Digital products, downloadable files, online materials, and electronically delivered purchases are nonrefundable and cannot be returned or exchanged.

Please review the product description and compatibility requirements before purchasing. If you experience a technical problem accessing a digital purchase, contact info@createyourowncozy.com for assistance.

Chargebacks and Payment Disputes

Please contact us before initiating a chargeback or payment dispute. We would appreciate the opportunity to review the order and address any legitimate billing, delivery, access, or fulfillment concern.

Submitting a payment dispute does not change the terms of this policy.

Contact Us

Questions about an order or this policy may be sent to:

Create Your Own Cozy
Email: info@createyourowncozy.com

Please include your name, order number, and a description of your concern so we can assist you as efficiently as possible.